Return Policy

We always promise to do our best to provide awesome merchandise and customer service. 

DAMAGES OR SHIPMENT ERRORS: 

Please inspect your order immediately upon receipt. DO NOT return before contacting us. 

If you believe you have received damaged or defective merchandise, you MUST submit a return request via email to gypsypearlgotl@yahoo.com within 3 days of receipt. No Exceptions. 

If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued. 

You will receive a response from our customer support team within 24 business hours (Monday through Friday).

RETURNS:  We remain firm on our return policy with all of our customers.

  • Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer. 
  • We MAY offer exchanges. Due to high order volume & the high risk of sellouts, we are not always able to process exchanges. You can return the item and communicate that a different size is needed. We are hopeful that we can honor your request.
  • We DO NOT offer refunds. Store credit or a gift card will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise. 
    • All returns are issued as store credit.  You will be notified via email that your credit or gift card has been issued, along with instructions on how to redeem it. 

ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. 

ORDERS WITH DISCOUNTS OR COUPON CODES ARE ALL SALES FINAL.

WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS THAT WERE PURCHASED LESS THAN ORIGINAL PRICE. 

Returns must: 

  • Be postmarked within 14 days of ORDER DATE. Or within 7 days of DELIVERY CONFIRMATION (in the situation the package is delayed).
  • In-Store Returns must be made within 14 days of ORDER DATE! 
  • Be received in original, unused condition with original product packaging and original tags attached. 
    • If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee. 
  • Include original invoice or a copy of  the order confirmation emailed to you. Please indicate the reason for returning.